At Nuvora Wellness, your satisfaction is our priority.

If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns:

  • Products must be returned within 14 days of delivery.
  • Items must be unopened, unused, and in their original packaging.
  • Products that are damaged or defective upon arrival are eligible for return regardless of packaging.

Non-Returnable Items:

  • Opened or partially used products.
  • Products purchased from unauthorized retailers.

Refund Process:

  1. Contact our customer support team at [support@nuvorawellness.com] to initiate a return.
  2. Provide your order number and reason for the return.
  3. Once approved, ship the product back to us.
  4. Refunds will be processed within 7–10 business days after receiving the returned product. Refunds will be issued to the original payment method.

Exchanges:

  • We currently offer exchanges only for defective or damaged items.
  • Please contact our support team to arrange an exchange.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

We are committed to making your experience seamless and ensuring you feel confident in your wellness journey with Nuvora Wellness.